careIT – Individual IT support

Our careIT services include support solutions, which we as an authorised partner provide for you through our certified employees. On the basis of an as-is analysis (careIT audit), we plan and implement individual IT support concepts to suit your infrastructure, your processes and your requirements.
We are your external IT department.


From audit to a support concept

careIT is the classic support and maintenance contract for your servers and Server-related components. From switches, to UPSs, to backup devices. Based on an initial audit and the ongoing documentation of your IT infrastructure we can intervene at any time by monitoring, maintaining and troubleshooting to help you.

Proactive

Monitoring of your systems to prevent errors via patches and updates.

Reactive

Troubleshooting occurred errors.

Cost control

Individual contracts with fixed price for specific scopes of services.


Individual IT support on site

For your personal IT and user support, we offer careIT onsite, a support service in the form of a regularly recurring on-site appointment.

On site
Home
Regular appointments with technicians on site.

Carefree
Sorglos
We analyse your employees’ problems and solve them.

Cost control
Kosten im Griff
We offer this service at a fixed monthly price according to the expected duration and frequency of use.


Monitoring your client systems

Automated monitoring and patching of your clients’ Windows OS through our professional remote monitoring and management system.

Automatic
Automatisch
Automation via scripts for all supported Windows releases.

Up to date
Zeit
Ongoing updates on the basis of patches provided by the OS manufacturer.

Made-to-measure costs
Kosten im Griff
Graduated prices depending on the number of supported systems.


careIT user

Support of your users and workstations

Comprehensive user support by qualified employees who will find solutions for all common application problems.

Reachable 5×11
Immer da
Availability from 7 to 18h on all working days (friday till 17.30h)

1st 2nd 3rd-Level Support
3 Levels of Support
We take up your inquiries and find a solution with our experts in cooperation with the respective manufacturer

Made-to-measure costs
Kosten im Griff
We offer this service from 55€ per user and month.


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