careIT – Individual IT support
Our careIT services include support solutions, which we as an authorised partner provide for you through our certified employees. On the basis of an as-is analysis (careIT audit), we plan and implement individual IT support concepts to suit your infrastructure, your processes and your requirements.
We are your external IT department.
From audit to a support concept
careIT is the classic support and maintenance contract for your servers and Server-related components. From switches, to UPSs, to backup devices. Based on an initial audit and the ongoing documentation of your IT infrastructure we can intervene at any time by monitoring, maintaining and troubleshooting to help you.
Monitoring of your systems to prevent errors via patches and updates.
Troubleshooting occurred errors.
Individual contracts with fixed price for specific scopes of services.
Individual IT support on site
For your personal IT and user support, we offer careIT onsite, a support service in the form of a regularly recurring on-site appointment.
Regular appointments with technicians on site.
We analyse your employees’ problems and solve them.
We offer this service at a fixed monthly price according to the expected duration and frequency of use.
Monitoring your client systems
Automated monitoring and patching of your clients’ Windows OS through our professional remote monitoring and management system.
Automation via scripts for all supported Windows releases.
Up to date
Ongoing updates on the basis of patches provided by the OS manufacturer.
Graduated prices depending on the number of supported systems.
Support of your users and workstations
Comprehensive user support by qualified employees who will find solutions for all common application problems.
Availability from 7 to 18h on all working days (friday till 17.30h)
1st 2nd 3rd-Level Support
We take up your inquiries and find a solution with our experts in cooperation with the respective manufacturer
We offer this service from 55€ per user and month.
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